Customer Testimonials
Review for Gullo Mazda – January Experience
I went to Gullo Mazda in January because I was told there would be great financing deals if I refinanced my car early. At the time, I had made several overpayments on my vehicle because I was working hard, going to school, and pregnant. My goal was to make sure I had enough money saved for maternity leave while still keeping up with my car payments.
When I arrived, they did not offer me any incentives or a competitive interest rate. Instead, they gave me a terrible interest rate and Logan assured me that ... Read More DealerRater - Dec 11, 2025
They don’t know how to treat a cash customer. Had an appointment booked at 3:00 and wasn’t seen until after 5:00. Was put in line behind 2 customers who were financing and did not have appointments. Connor initially delivered me the wrong vehicle and then had to have the right one prepped for delivery. I am a repeat customer at Gullo and sorry to say the customer service has really gone down hill. I am very disappointed in the service I received this time around.
I was purchasing from out of state, so I took some risk driving down. They had the best price out of the 10 dealerships that had the make/model/transmission/trim/colors I wanted. They worked with me almost entirely over email to get an out-the-door quote, and that's what I was charged when I got there. I asked them to get me out the door in 2.5 hours (no financing), and they were just barely able to do that. It was a good experience.
Thank you Steve Garbs, for making this transaction so quick and easy. You helped me find exactly what I was looking for. I’ll most definitely recommend this dealership and Steve Garbs.
Love doing business here. Salespeople are straightforward with none of the expected slime techniques I've repeatedly found at other dealers. Service is very good; more than once I've brought my car in that other Mazda dealers have failed to repair and their repair crew nails the problem and fixes it. Services prices are reasonable and their techs are straightforward. Prices are pretty competitive for new cars; do your comparison shopping and walk in as an informed consumer and you'll do fine here.
I just had an wonderful experience today. I wasn't really planning on purchasing a vehicle today. My plan was to go out of town to a dealership who offered me a good deal on a new Mazda CX 5 until met this awesome sales guy. His name is Phillip Brown. Told him of my plan, but I ask him if He can beat this offer, we can do business. We workout some numbers and a deal was made. Not pushy at all, made us feel comfortable the whole process, and took time to explain to us some features of the ... Read More DealerRater - Mar 5, 2022
We drove over 200 miles to purchase our vehicle and we are so happy that we did Because…Debbie Osgood provided for us the best experience we could have asked for in purchasing our vehicle. It was a wonderful, pleasant surprise from beginning to end! Debbie cares about what you want and goes out of her way to make sure you are satisfied with your experience and purchase. You come away with a feeling of knowing you went to the right dealership and had the perfect salesperson.
The entire staff at Gully Mazda is very nice and professional, and the service/parts team is especially great. Ii own two vehicles from Gullo and have been a happy customer for 7 years. Thanks!
Always excellent service. The service manager, Dan Wrider, always goes over and above to make sure that all is taken care of and that you are completely satisfied with all services performed. I’ve had my Mazda for 3 years and Gullo Mazda is the only place I’ve had it serviced.
Paid cash for a new vehicle purchased In February 2020. The sales manager was unprofessional and I have received zero assistance with my vehicle after the sale. Don’t buy here!
Went in for an inspection and the service manager told me that the windshield was tinted and would not pass. Then he said he would check with the technician. He did not come back until the car was failed for inspection. The service manager is a ride a**hole.
Not a good experience and didn’t seem trustworthy based on multiple interactions. I regret buying a car here.
Tried to charge for window tinting which was already installed
Extreme low-ball on initial trade offer
Purchased a vehicle that needed a part replaced, which the dealer said they were certain would be done by a certain date. When that date rolled around, it was clear they had no idea where the needed part was; were clearly just saying things to get the sale done. This was highly inconvenient for me as a remote buyer.
Windshield was replaced as agreed, but ... Read More DealerRater - Aug 21, 2019
Not only did $10.00 worth of quarters get stolen last year from here out of my car, but this time they didnt tighten the lug nuts and I drove it over a week and my tire almost fell off. Mazda says they will give me a free measly service and Tire Rotation smh ...no thank you..I want to live...and WHERE IS THE EYE ROLL EMOJI?????? IM GONNA GIVE THEM SOMETHING TOO! ON ONLINE bad REVIEW!.....and....my back up alert has not worked since I took it in last time, they tried telling me I dont have it on ... Read More DealerRater - Aug 29, 2018
Requested synthetic oil change, however, it was service with conventional oil according to the invoice. Return the SUV to service to install synthetic oil. After a week of driving, I checked the oil and it was over filled by 1qt, check the invoice and saw where the technician had fill with 6 qts. instead of 5 qts. I will need to take off from work again to get this corrected. The service rep was courteous and helpful in correcting this error.
If you take your vehicle in for service, check fluids before leaving the dealer service department. The service dept will need ... Read More DealerRater - Aug 24, 2018
The staff are friendly honest professional and most helpful. The service department gets 5 Stars. They always manage to find the right vehicle, New or used, when I am buying.
We are SO GLAD we bought our Mazda 3 here ... They HAVE NOT forgotten about us AFTER the Sale like most dealers. They are FIRST CLASS in ALL Departments ... Sales, Financing, and Service. What we like is ... They remember us BY NAME when we stop by without appointments. Mazdas are the greatest cars for what you pay ... I see NO NEED to buy anything more expensive. The sporty handling and ergonomics are Off the Charts !!!
Daughter called in about my car, (recall) Dan asked her if it was dangerous. Sha said yes. Dan told her to get me in there . Got in there gave me a loaner. Awesome!! All in service department are very nice. Great Team
My sales person was most delight full, Debbie Osgood, as well as the finance man. My overall experience is buying my vehicle was the best.
I visited two other dealerships before calling Gullo Mazda. They made the 80 Mike drive worth the effort. Great price. Stress free deal thanks to salesman David Rupp.
We were offered a good deal on a 2016.5. My wife test drove the vehicle and there were several things she did not like . We were then offered to test drive the 2017. Which, addressed our concerns. Back in the office we commented that we would just wait until we could save and get the 2017 but was assured that the 2016.5 we were buying would have those features. Well it didn't and unfortunately my wife took delivery. Of course they completely denied ever making those statements.
Looking for a new car can be a very stressful experience for most people. I had driven my car for 10 years and had no idea where to even begin the search for a replacement. Gullo Mazda was my second stop. It was also my last stop. I found the perfect car for me and met some very nice people in the process. From sales (thank you Logan) to finance (thank you Jeff) the staff was professional but made the purchase of my new car actually fun. I would do it all over again and probably will. In a few years.
Debbie from new car sales was wonderful! She really takes the time to treat her customers right and it shows. She was very responsive to all my questions and got me in and out of the dealership in a timely manner! I would recommended Debbie to anyone looking to buy a new Mazda at Gullo Mazda in Conroe.
Most car dealerships are very pushy and just want a sale, however I was very impressed with the ease of browsing and test driving that I experienced. I would recommend buying from them and I highly recommend Debbie as your sales person! She is truly an asset very knowledgeable and kind.
Debbie and staff was friendly and courteous, the buying process was easy and straighforward.Car buying usually stressful with dealership but not with Gullo Mazda ,i gelt no pressure in buying process and they delivered what they promised.i would definitely go back to them if i purchase another Mazda vehicle!
The sales person was friendly and desirous of meeting my requirement of the car type/feature and price. Test drive and presentation on the car was well done. Overall it was a great experience.
We have bought 4 cars from Logan Johnson in the last 3 years. 3 new Mazdas and 1 used Cadillac SRX. She is great to work with, and tries to help you to get the best deal possible. We feel she is very honest and caring, and because of her we keep coming back to deal with Gullo Mazda. We are also very happy with the service dept. It is small, and the people that work there are very helpful.
Debbie made the process of finding a car easy and fun! She was super helpful in everything!! I could not thank her enough for all the help and guidance she provided!!
We walked in there minutes before closing time and were warmly welcomed . The salespeople patiently showed us the vehicles. Debbie emailed more information the next day and arranged test drives. During the whole experience we never felt pressured but we were kept well informed.
Buyer BEWARE with this dealership. Very unimpressed with the sales department specifically the sales manager. They did not seem very interested in selling a vehicle. The lack of communication between the sales person sales manager and the finance person was unnerving. I certainly hope the service department offers better service, but I am not holding my breath.
Start with I have purchased and serviced many vehicles over the years. Drove my sons car in for some lingering issues it's been having for some time! 1st visits ever here at Gullo Service dept Greated by Nicolette Dixon upon arrival She listened to my concerns and issues at hand. Immediately pulled car into service bay and had me on the road in under an hour. *i know that It's not always possible to.pull you right in all the time! This young lady was first class! True asset to Gullo Mazda I will return
My husband and I literally enjoyed buying a vehicle at Gullo Mazda. That's mainly because our salesman, Rick Tygret, was so helpful and easy to work with. He was committed to getting us the tight car at the right price, from the moment we stepped onto the lot. He didn't play typical salesmen games (or try any Jedi mind tricks) to manipulate us into buying what HE wanted to sell, as opposed to what we wanted to buy. Instead, he listened with focus, cared about our needs, and zeroed-in on the perfect fit for our family. Rick also ... Read More DealerRater - May 6, 2016
I went in to have a screw taken out of one of my tires and see about doing my first oil change. David Williams explained everything to me and got my car in and out. The staff even asked if wanted water and took good care of us while we waited for our car to be done. Will definitely come back to have my car serviced here again.
I went in for my Mazda 3's 10,000 mile servicing and it was done in a timely manner, approximately the allotted time which David Williams told me it would take. I have no complaints; all the work, including software updates, was done.
My daughter is good at loosing things -- like the second key for "my" Mazda 3 that she drives. After several months of looking for it in every corner of her room, I decided to purchase a fob from a reputable locksmith, and bring it in to Gullo for programming. Nicolette Dixon greeted ne the second I drove up ,,, I explained to her what I needed done, that I had talked to the Service Manager & knew the programming charge ,,,, off she went. After a few minutes, she returned with the BAD NEWS ,,, the key I had purchased would ... Read More DealerRater - Feb 23, 2016
We had an appointment for an emission control recall. We also got the oil changed and tires rotated. David Williams met us after we drove up and knew the work we needed done. We was very courteous and professional. He gave us an estimated completion time and called when the work was done.
Always respectful and willing to give the best solution in the best time and price frame. Friendly and courteous staff. You'll feel that your time is important here. Ask for David Williams.
I've been using this service department for years and these folks are great. Dan Wrider, Nicolette, and the rest of the staff will take care of your problems.
David Williams and his team did an excellent job on my mazda 3 50,000 miles service. He explained to me in details every step of the maintenance and even helped me to save $150 by repairing a tire the guys at NTB said couldn't be fixed. Thanks and keep the good work!
Logan Johnson was so knowledgeable and helpful in buying and getting color and Mazda 3 I wanted. And Kirk was so helpful in getting all paperwork done at a good price. Many Thanks to both of you Lora Garza
David Williams set a service appointment for when it was convenient for me. He was very courteous and the service was performed promptly. I appreciated that they also washed the car before it was brought out.
Debbie Osgood and David Williams are both pros, they are dedicated, and have given me complete car buying and car maintenance service - friendly, helpful, and committed to excellence and customer satisfaction. I could not ask for anything more from these two or from Gullo.
The Service Dept staff at Gullo Mazda provide excellent customer service. My Mazda 3 receives top notch care at every visit. I am very appreciative of the level of consideration and care taken with my vehicle by the Gullo staff.
Love my Mazda 6 and from the day I purchased it and drove off the lot at Gullo Mazda they have been taking care of my car from start to finish. The Service is awesome!! Daniel Wrider is the best of the best; very professional, he is on top of it all. There's not a question about My Mazda that he does not answer, he answers every question and explains every service process being performed on my car thoroughly and extremely well with respect and concern.. Daniel Wrider knows his job and treats his customers with excellence. Thank You! Rozena
My service visit was handled very professionally. David Williams, the service coordinator, received my vehicle promptly, performed the maintenance service in a timely manner, and delivered my vehicle back to me in excellent condition.
From start to finish Gullo Mazda was fast and friendly. Debbie Osgood went over every detail with the CX-9 and answered every question I had. They went above and beyond to make me happy.
Another excellent experience at Gullo Mazda maintenance department! David Williams is one of the best and made sure to keep me updated about the progress of the maintenance. I'm glad to be a client at Gullo Mazda!
David Wilson and the team at Gullo Mazda are quick, efficient and above all extremely pleasant and professional to deal with. From making the appointment to getting my vehicle back is a seemless and effortless task. For that reason I would not consider going anywhere else for my car service. Thank you
I entered the dealership with a price in mind to find a used 2014+ Mazda 6. I had an offer from my bank to get a car loan which is how I decided my cap price. My bank has always been great to me and offered stellar rates for my age and credit history (or lack thereof). Mr. Eric Holladay searched the lot and database looking for the car I had in mind to no avail. He suggested he may be able to get a better rate for me if I was interested in buying a new vehicle. Skeptical, but with nothing ... Read More DealerRater - Sep 10, 2015
Justin Smithey was my point of contact at Gullo Mazda this past Saturday for my first oil change service and he was excellent. Couldn't have asked for a better first experience with the service department at Gullo Mazda. thanks, Brian
I was very pleased with my first service experience here at Gullo Mazda. Very helpful and got me in and out. Would definitely recommend. Thanks for the great service. Keep up the good work.
David Williams and his team provide excellent customer and car care! I was able to schedule routine service for my vehicle quickly. The employees worked efficiently and politely with customers. Pleasant experience!
I have purchased Mazda 3 from Gullo Mazda of Conroe about 2 weeks ago. We deal with Logan Johnson .. She is really very nice and very smart saler. I am very glad to introduce with her. She is very clear and very kind. I think, we have made the best deal for ever. Thank you Logan. I am going to make home bread, I didn't forgot it! Thanks a lot.
I have used this Mazda Service Dept for more years than I can remember. All visits including yesterday are superb. Yesterday, my Service Advisor was David Williams. David greeted me promptly and professionally. He shared how long it would take to have my vehicle serviced and asked me if that would be ok? I left the service department exactly at the time he told me that I would. David kept me updated on how my service was progressing. It is always a joy to interact with Dan and Pat also.
Our 2012 Mazda needed some work done & Dan went beyond the norm for us. Honest person & dealership. Response to us was not expected & a pleasant surprise!!!
Service has always been tops Dan Wrider is an important go between. I bought the car here and always have it serviced here when needed. Just completed my second 5000 mile trip with service before and after and knowing I would have a safe trip.
Oh my gosh!! I can not say enough about this dealership. Logan is the best sales person that I have ever had and I have bought way to many cars from different dealers..lol...However, this buying experience was just amazing!!! I walked in to buy a to die for CX-5 totally loaded and I did not think that I would leave with the car. To my surprise they were able to get me the price I wanted, the payment I wanted and no pressure selling at all ever!!! The dealership seemed very warm and inviting since everyone was so ... Read More DealerRater - Jul 5, 2015
Last week, I called to schedule my 3rd oil change/tire rotation service appointment since purchasing my Mazda 3 Touring 5-door from Gullo Mazda in November 2014. I drive approximately 600 - 700 miles each week commuting from Montgomery to Southwest Houston. In all my service appointments, I have been treated with courtesy and professionalism by the Service Dept. staff. Last Saturday, my Service Adviser was Justin Smithey and he exhibited the same high quality customer service I have received from Dan and David on my previous service visits. As a Mazda owner for the past 15 years (3 Mazda vehicles), I am very satisfied with ... Read More DealerRater - Jul 2, 2015
Justin Smithey took excellent care of me!! I had no apt and he got me right in..thank you!! I love my Mazda 3 ..and thanks for the car wash
I checked price and availability at three dealerships in the Houston area for a new 2016 Mazda6. The best quote, by far, was from Eric at Gullo Mazda in Conroe. I was a bit skeptical since the deal offered was so much better than from the other dealers. Eric arranged to have the car at the dealership (he personally went to another dealer in Houston and drove the Mazda6 to Gullo). When I arrived at Gullo, for the first time, the car was washed, ready and beautiful. Eric came through with the exact car I wanted and honored the quote he ... Read More DealerRater - May 30, 2015
I brought my CX 5 back to Gullo Mazda for its first scheduled service. My experience with the service dept. was top notch! Justin Smithey was our service rep. and he was extremely courteous and explained in detail the results of the service. He is definitely an excellent employee and a true credit to the Gullo organization.
David Williama did an excellent job for me. I gave them very short notice, but they did the job quickly and courteously, anyway. I will have all my service work done there.
I bought my new Mazda 3 Touring Hatchback from Logan Johnson early this year and was very pleased. Logan tasked me to be sure to make an appointment and return for maintenance.
Recently, I noticed that it was time for an oil change and tire rotation. I called Gullo Mazda and spoke to the service advisor Justin Smithey, he was pleasant and efficient. I was able to make an appointment for an oil change and tire rotation, plus I had seen the tire pressure light come on so I asked to have that checked out also. I requested the earliest possible ... Read More DealerRater - May 7, 2015
I would rate the best among all the dealers . For my CR-V, I was checking out all the six dealers around the Houston area and I got an exceptional deal from Gullo Mazda. I would recommend to check with Logan Johnson if you are planning to get Mazda. She was so cool, was ready to answer all the questions and did not pressurize us . Also, she made sure I got the best deal with all the required accessories . I'm really happy with the experience and would recommend Logan Johnson and would rate her 5 stars out of 5
I would like to recommend this service area or Gullo. No matter what they're always attentive and professional seriously concerned abt your car. They always wash it for me and they're always on point explaining everything so I can understand." Justin Smithey"is a sweet and patient young professional ever so curteous and knowledgable.
Daniel Wrider and the rest of the team at Gullo Mazda always do a great job. Very professional, they work and let you know about every detail on the maintenance of your vehicle to keep it as good as new!
Dan Wrider in Service is always professional, pleasant and easy to work with. I never worry about taking my car in because I know that Dan will get it fixed or have the service done as quickly as possible. He goes the extra mile to make sure the customer is taken care of. I appreciate that!!
Debbie Osgood was excellent to deal with. I have now bought two cars using her and will continue to go to Gullo Mazda. Great people!!
I have always been happy with my service visits to Gullo Mazda. David Williams was my contact this last time and I was in and out with good news more quickly than I thought possible. Brought lots of reading material & only made it through 1 magazine. And they washed the car!!! Highly recommend David and his team!
I'm a very long-time customer of this dealership and I (and my family) wouldn't go anywhere else. Dan Wrider and the entire service department can't be matched for customer service! From sales to service I can't imagine a better dealership anywhere - and that's because of the staff! Our family is on its 7th Mazda.
Someone helped me within 2 minutes. Unfortunately, I do not remember the gentleman full name (I think his first name was David -- I am not good with names). I was told 30 minutes. I was done in a few minutes less than 30 minutes with a car wash. David did stop bye and told me the outcome of the inspection of brakes, tires, etc. Thanks for great service.
This is the best dealership we've ever been to! Irene was very helpful and we were in and out in under 3 hours. Financing was SMOOTH. There were no gimmicks, guilt trips, or excess time wasted on trying to sell us things we didn't need or want. If I could give it ten stars I would!